Email to Support Ticket Automation

Stop manually sorting support emails. This automation intelligently classifies incoming Gmail messages using AI, creates a ticket in the correct ClickUp list, and instantly notifies your team in Slack. Perfect for customer support teams, agencies, SaaS businesses, and service providers looking to reduce response times and eliminate manual triage. How it works: 📥 Monitors a Gmail inbox for new emails 🤖 Uses AI to classify each email into: Technical Support Billing & Payments Sales Inquiry General Support 📋 Automatically creates a task in the appropriate ClickUp list 💬 Sends a Slack notification with the newly created ticket details ⚡ Ensures every customer request reaches the right team without manual intervention Key Benefits Reduce manual ticket sorting Faster response times Eliminate routing errors Keep your support team instantly informed Scale customer support without increasing admin work Apps Used Gmail OpenAI ClickUp Slack Ideal For Customer Support Teams SaaS Companies Marketing Agencies IT Service Providers E-commerce Businesses Virtual Assistants Businesses handling high email volumes Before running, configure the following n8n credentials: Gmail OAuth2 (for the Gmail trigger), Open Ai Api (OpenAI API key/credential), Click Up OAuth2 Api (ClickUp access), and Slack OAuth2 Api (Slack access). In n8n, set the Gmail trigger filter/label you want to monitor, choose the ClickUp workspace/project/list where tasks should be created, and specify the Slack channel for notifications. Ensure each OAuth credential has the necessary scopes and that your OpenAI credential is set to use the intended model; n8n 1.20+ is required to run this workflow.