Make.com - Customer order management system

If you’re struggling to manage customer orders manually, this automation is built for you. This Make.com workflow handles your entire order process from the moment a customer submits a request through Jotform. It automatically checks for existing customers in Airtable to prevent duplicates, creates new customer profiles when needed, and sends a welcome email instantly. Every order is then created and updated automatically, with smart logic that adapts based on payment status and fulfillment type. Whether it’s a pending payment, a pickup order, or a delivery order, your customers receive the right email at the right time—without you lifting a finger. With built-in delays, conditional routing, and seamless integration between Jotform, Airtable, Gmail, and Make.com, you get a fully automated system that keeps your records clean, your communication consistent, and your business running smoothly as it scales.