Last updated: May 4, 2026
Depending on your use of FlowMarket, we may process the following categories of data:
Card details are not stored by FlowMarket. They are processed directly by Stripe. We retain only the references needed to track payments, refunds, payouts, or disputes.
| Purpose | Legal basis |
|---|---|
| Creating and managing the user account | Performance of contract |
| Connecting buyers, sellers, and service providers | Performance of contract |
| Managing orders, payments, and payouts | Performance of contract |
| Support and password reset | Performance of contract |
| Service security, fraud prevention, and defence of our rights | Legitimate interest |
| Compliance with accounting, tax, and legal obligations | Legal obligation |
| Analytics cookies if we activate an audience measurement tool | Consent |
Your data may be shared, to the extent necessary, with the following categories of recipients:
Some of our service providers, including Stripe and Vercel, may process certain data outside the European Union, in particular in the United States. Such transfers are governed by the contractual or regulatory mechanisms applicable to those providers.
We implement reasonable measures to protect data processed by the platform. These include:
We do not claim that all platform data is uniformly encrypted at rest. The level of protection depends on the nature of the data and the technical service concerned.
We retain data for as long as necessary to operate the service, then in accordance with security requirements, legal obligations, and the defence of our rights. The durations below correspond to the behaviour currently implemented in the application.
| Data or processing | Retention period / applied behaviour |
|---|---|
| Active account and profile | Retained while the account remains active |
| Inactive account | Anonymisation when the account has had no activity for 2 years, except where legal obligations, transactions, or services are still active |
| Session cookies | Up to 7 days depending on session activity |
| Expired sessions stored in the database | Automatically deleted during maintenance |
| Password reset tokens | Valid for 1 hour, then automatically deleted after expiry; already-used tokens are purged within 24 h |
| Cookie consent choice | Up to 13 months |
| Account deletion request | Immediate deactivation of access, then final anonymisation within 90 days maximum after the request is validated |
| Orders, payments, accounting obligations, or data useful for the defence of our rights | Retained for as long as necessary to comply with our legal, contractual, or evidentiary obligations; this data may persist in our databases or with our providers even after account anonymisation |
Account Deletion
You can request account deletion from your profile settings or by email. When the request is accepted, access to the account is immediately cut off and the seller's workflows are removed from publication. A daily maintenance job then finalises anonymisation within 90 days maximum.
The request may be refused or deferred as long as there is a positive seller balance, pending orders, active services, active installations, or pending payouts.
Accounts with no activity for 2 years are also anonymised by daily maintenance, except where retention remains necessary for a legal obligation, transaction, active service, or defence of our rights.
When anonymisation is triggered, profile data is replaced with anonymous values and certain content data is cleaned where compatible with platform integrity – for example, sent messages, some service requests, and some solution requests.
In accordance with the GDPR, you may exercise your rights of access, rectification, erasure, objection, restriction and, where applicable, portability. You may also withdraw your consent for optional cookies at any time.
To exercise your rights, write to contact@flowmarket.pro. We may ask for reasonable proof of identity to verify your identity.
If you believe that the processing of your personal data does not comply with applicable regulations, you may lodge a complaint with the CNIL:
For details on the cookies and local storage used by the site, please consult our Cookie Policy.
This policy may be updated to reflect changes to our service, providers, or legal requirements. The date of the last update is shown at the top of this page.